Contact Info
Managed Care Contact Information
Pharmacists and Physicians
- Technical Call Center
- (800) 210-7628
- (24 hours per day / 7 days per week)
- Prior Authorizations
- (844) 336-2676
- (8:00 AM - 7:00 PM EST / 7 days per week)
- Prior Authorization Fax Line
- (858) 357-2612
- Pharmacy Paper Claims Fax Line
- (858) 549-1569
Kentucky Department for Medicaid Services
- Cabinet for Health and Family Services Pharmacy Policy Branch
- Visit Website
- Member Services
- 1-800-635-2570
- (M-F, 8:00 AM – 5:00 PM ET)
Diabetic Supply Questions
- Technical Call Center
- (800) 210-7628
- (24 hours per day / 7 days per week)
- Prior Authorizations
- (844) 336-2676
- (8:00 AM - 7:00 PM EST / 7 days per week)
- Prior Authorization Fax Line
- (858) 357-2612
Provider Financial Inquiries
- Pharmacy Payment Inquiries
- Pharmacyoperationssups@medimpact.com
DME (Durable Medical Equipment) Questions
- DME Prior Authorization
- (800) 292-2392 (select option #7)
- DME Claim Payment
- (800) 807-1232
Please note that these lines are not operated by MedImpact.
Provider Enrollment
- Provider Services
- (877) 838-5085
- (M-F, 10:00 AM – 4:30 PM ET)
Member Services
- Member Services
- 1-800-635-2570
- (M-F, 8:00 AM – 5:00 PM ET)
Medicare Part D Support
- For Members
- (800) MEDICARE / 800-633-4227
- (24hrs/day, 7 days/week)
- For Pharmacy Professionals and Providers
- (866) 835-7595
- (M-F, 8am to 8pm)
- Official U.S. Government Site for People with Medicare
- Visit Website
FFS Provider Contact Information
Pharmacists and Physicians
-
Technical Call Center
-
(877) 403-6034
-
(24 hours per day / 7 days per week)
-
Prior Authorizations
-
(877) 403-6034
-
(8:00 AM - 7:00 PM EST / 7 days per week)
-
For general questions email: KYMFFS@medimpact.com
Kentucky Department for Medicaid Services
- Cabinet for Health and Family Services Pharmacy Policy Branch
- Visit Website
- Member Services
- 1-800-635-2570
- (M-F, 8:00 AM – 5:00 PM ET)
Provider Financial Inquiries
- Pharmacy Payment Inquiries
- Pharmacyoperationssups@medimpact.com
Provider Enrollment
- Provider Services
- (877) 838-5085
- (M-F, 10:00 AM – 4:30 PM ET)
Contact Information
Division of Program Integrity
For policy questions regarding Fraud and Abuse.
Call
(502) 564-5472
Write
275 E. Main St. 6E-A
Frankfort, KY 40621
Cabinet for Health and Family Services
Office of the Inspector General
To report Fraud or Abuse.
Call Toll Free
(800) 372-2970
Write
275 East Main Street, 5ED
Frankfort, Kentucky 40621
EthicsPoint Fraud Reporting
EthicsPoint provides secure and independent fraud reporting capabilities that offers confidential reporting, 24 hours per day, with the ability to follow up on a report, even if given anonymously.
Online Fraud Reporting
From any computer having Internet access (home, public library, neighbor, etc.), go to www.ethicspoint.com and click on ”File a new report”, and follow the instructions.
Toll-Free Telephone Reporting
Call your EthicsPoint toll-free hotline at 1-800-915-2185. An intake specialist will assist you with entering your report into the EthicsPoint system.
Websites
- Department for Medicaid Services
- Visit Website
- Department for Medicaid Services Program Integrity
- Visit Website
- Office of Inspector General
- Visit Website
- KASPER (Kentucky All Schedule Prescription Electronic Reporting)
- Visit Website