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Managed Care Contact Information

Anthem Blue Cross and Blue Shield Medicaid

(855) 661-2028
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Passport Health Plan by Molina Healthcare

(800) 578-0775
Visit Website

Aetna Better Health® of Kentucky

(855) 300-5528
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Humana Healthy Horizons in Kentucky

(800) 444-9137
Visit Website

MedImpact Help Lines

Member Call Center
(800) 210-7628 
(24 hours per day / 7 days per week)
Prior Authorizations
(844) 336-2676 
(8:00 AM - 7:00 PM EST / 7 days per week)

Kentucky Department for Medicaid Services

Cabinet for Health and Family Services Pharmacy Policy Branch
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Member Services
(M-F, 8:00 AM – 5:00 PM ET)

Medicaid Fee-for-Service (FFS) Support (Magellan)

Pharmacy Support Center
(24 hours per day / 7 days per week)
Clinical Support Center
(24 hours per day / 7 days per week)

DME (Durable Medical Equipment) Questions

DME Prior Authorization
(800) 292-2392 (select option #7)
DME Claim Payment
(800) 807-1232

Please note that these lines are not operated by MedImpact.

Medicare Part D Support

For Members
(800) MEDICARE / 800-633-4227
(24hrs/day, 7 days/week)
For Pharmacy Professionals and Providers
(866) 835-7595
(M-F, 8am to 8pm)
Official U.S. Government Site for People with Medicare
Visit Website

Contact Information

Division of Program Integrity

For policy questions regarding Fraud and Abuse.


(502) 564-5472


275 E. Main St. 6E-A

Frankfort, KY 40621


Cabinet for Health and Family Services
Office of the Inspector General

To report Fraud or Abuse.

Call Toll Free

(800) 372-2970


275 East Main Street, 5ED

Frankfort, Kentucky 40621


Department for Medicaid Services
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Department for Medicaid Services Program Integrity
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Office of Inspector General
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KASPER (Kentucky All Schedule Prescription Electronic Reporting)
Visit Website