Contact Info

main content

Managed Care Contact Information

Anthem Blue Cross and Blue Shield Medicaid

Passport Health Plan by Molina Healthcare

Aetna Better Health® of Kentucky

Humana Healthy Horizons in Kentucky

MedImpact Help Lines

Member Call Center
(800) 210-7628 
(24 hours per day / 7 days per week)
Prior Authorizations
(844) 336-2676 
(8:00 AM - 7:00 PM EST / 7 days per week)

Kentucky Department for Medicaid Services

Cabinet for Health and Family Services Pharmacy Policy Branch
Visit Website
Member Services
(M-F, 8:00 AM – 5:00 PM ET)

Medicaid Fee-for-Service (FFS) Support (Magellan)

Pharmacy Support Center
(24 hours per day / 7 days per week)
Clinical Support Center
(24 hours per day / 7 days per week)

DME (Durable Medical Equipment) Questions

DME Prior Authorization
(800) 292-2392 (select option #7)
DME Claim Payment
(800) 807-1232

Please note that these lines are not operated by MedImpact.

Medicare Part D Support

For Members
(800) MEDICARE / 800-633-4227
(24hrs/day, 7 days/week)
For Pharmacy Professionals and Providers
(866) 835-7595
(M-F, 8am to 8pm)
Official U.S. Government Site for People with Medicare
Visit Website

Contact Information

Division of Program Integrity

For policy questions regarding Fraud and Abuse.


(502) 564-5472


275 E. Main St. 6E-A

Frankfort, KY 40621


Cabinet for Health and Family Services
Office of the Inspector General

To report Fraud or Abuse.

Call Toll Free

(800) 372-2970


275 East Main Street, 5ED

Frankfort, Kentucky 40621

EthicsPoint Fraud Reporting

EthicsPoint provides secure and independent fraud reporting capabilities that offers confidential reporting, 24 hours per day, with the ability to follow up on a report, even if given anonymously.


Online Fraud Reporting

From any computer having Internet access (home, public library, neighbor, etc.), go to and click on ”File a new report”, and follow the instructions.


Toll-Free Telephone Reporting

Call your EthicsPoint toll-free hotline at 1-800-915-2185. An intake specialist will assist you with entering your report into the EthicsPoint system.


Department for Medicaid Services
Visit Website
Department for Medicaid Services Program Integrity
Visit Website
Office of Inspector General
Visit Website
KASPER (Kentucky All Schedule Prescription Electronic Reporting)
Visit Website