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  • GENERAL CONTACTS

Managed Care Contact Information

Anthem Blue Cross and Blue Shield Medicaid

(855) 661-2028
Visit Website

Passport Health Plan by Molina Healthcare

(800) 578-0775
Visit Website

Aetna Better Health® of Kentucky

(855) 300-5528
Visit Website

Humana Healthy Horizons in Kentucky

(800) 444-9137
Visit Website

Pharmacists and Physicians

Technical Call Center
(800) 210-7628 
(24 hours per day / 7 days per week)
Prior Authorizations
(844) 336-2676 
(8:00 AM - 7:00 PM EST / 7 days per week)
 
Prior Authorization Fax Line
(858) 357-2612
 
Pharmacy Paper Claims Fax Line
(858) 549-1569

Kentucky Department for Medicaid Services

Cabinet for Health and Family Services Pharmacy Policy Branch
Visit Website
Member Services
1-800-635-2570
(M-F, 8:00 AM – 5:00 PM ET)

 

Medicaid Fee-for-Service (FFS) Support (Magellan)

Pharmacy Support Center
1-800-432-7005
(24 hours per day / 7 days per week)
 
Clinical Support Center
1-800-477-3071
(24 hours per day / 7 days per week)

Diabetic Supply Questions

Technical Call Center
(800) 210-7628 
(24 hours per day / 7 days per week)
 
Prior Authorizations
(844) 336-2676 
(8:00 AM - 7:00 PM EST / 7 days per week)
 
Prior Authorization Fax Line
(858) 357-2612

Provider Financial Inquiries

Pharmacy Payment Inquiries
Pharmacyoperationssups@medimpact.com

DME (Durable Medical Equipment) Questions

DME Prior Authorization
(800) 292-2392 (select option #7)
DME Claim Payment
(800) 807-1232

Please note that these lines are not operated by MedImpact.

Provider Enrollment

Provider Services
(877) 838-5085
(M-F, 10:00 AM – 4:30 PM ET)

Member Services

Member Services
1-800-635-2570
(M-F, 8:00 AM – 5:00 PM ET)

Medicare Part D Support

For Members
(800) MEDICARE / 800-633-4227
(24hrs/day, 7 days/week)
For Pharmacy Professionals and Providers
(866) 835-7595
(M-F, 8am to 8pm)
Official U.S. Government Site for People with Medicare
Visit Website
  • FRAUD & ABUSE

Contact Information

Division of Program Integrity

For policy questions regarding Fraud and Abuse.

Call

(502) 564-5472

Write

275 E. Main St. 6E-A

Frankfort, KY 40621

 

Cabinet for Health and Family Services
Office of the Inspector General

To report Fraud or Abuse.

Call Toll Free

(800) 372-2970

Write

275 East Main Street, 5ED

Frankfort, Kentucky 40621

Websites

Department for Medicaid Services
Visit Website
Department for Medicaid Services Program Integrity
Visit Website
Office of Inspector General
Visit Website
KASPER (Kentucky All Schedule Prescription Electronic Reporting)
Visit Website
  • TECHNICAL & OPERATIONAL (CLIENT ONLY)

Technical / Operational (Client Only)

Technical Support

MedImpact IT Help Desk:

(888) 586-8144

 
Application (MedAccess, MedOptimize) issues:

productsupport@medimpact.com

Operational Support

MedImpact Government Programs and Services, Medicaid Fee-for-Service (FFS) Kentucky Team:

KYMCOPBM@medimpact.com