Contact Info
Managed Care Member Contact Information
MedImpact Help Lines
- Member Call Center
- (800) 210-7628
- (24 hours per day / 7 days per week)
- Prior Authorizations
- (844) 336-2676
- (8:00 AM - 7:00 PM EST / 7 days per week)
Kentucky Department for Medicaid Services
- Cabinet for Health and Family Services Pharmacy Policy Branch
- Visit Website
- Member Services
- 1-800-635-2570
- (M-F, 8:00 AM – 5:00 PM ET)
DME (Durable Medical Equipment) Questions
- DME Prior Authorization
- (800) 292-2392 (select option #7)
- DME Claim Payment
- (800) 807-1232
Please note that these lines are not operated by MedImpact.
Medicare Part D Support
- For Members
- (800) MEDICARE / 800-633-4227
- (24hrs/day, 7 days/week)
- For Pharmacy Professionals and Providers
- (866) 835-7595
- (M-F, 8am to 8pm)
- Official U.S. Government Site for People with Medicare
- Visit Website
FFS Member Contact Information
Member Help Desk (Conduent)
Member Help Desk
(800) 635-2570
(M-F, 8:00 AM – 5:00 PM ET)
Kentucky Department for Medicaid Services
- Cabinet for Health and Family Services Pharmacy Policy Branch
- Visit Website
DME (Durable Medical Equipment) Questions
- DME Prior Authorization
- (800) 292-2392 (select option #7)
- DME Claim Payment
- (800) 807-1232
Please note that these lines are not operated by MedImpact.
Medicare Part D Support
- For Members
- (800) MEDICARE / 800-633-4227
- (24hrs/day, 7 days/week)
- For Pharmacy Professionals and Providers
- (866) 835-7595
- (M-F, 8am to 8pm)
- Official U.S. Government Site for People with Medicare
- Visit Website
Managed Care Contact Information
Pharmacists and Physicians
- Technical Call Center
- (800) 210-7628
- (24 hours per day / 7 days per week)
- Prior Authorizations
- (844) 336-2676
- (8:00 AM - 7:00 PM EST / 7 days per week)
- Prior Authorization Fax Line
- (858) 357-2612
- Pharmacy Paper Claims Fax Line
- (858) 549-1569
Kentucky Department for Medicaid Services
- Cabinet for Health and Family Services Pharmacy Policy Branch
- Visit Website
- Member Services
- 1-800-635-2570
- (M-F, 8:00 AM – 5:00 PM ET)
Diabetic Supply Questions
- Technical Call Center
- (800) 210-7628
- (24 hours per day / 7 days per week)
- Prior Authorizations
- (844) 336-2676
- (8:00 AM - 7:00 PM EST / 7 days per week)
- Prior Authorization Fax Line
- (858) 357-2612
Provider Financial Inquiries
- Pharmacy Payment Inquiries
- Pharmacyoperationssups@medimpact.com
DME (Durable Medical Equipment) Questions
- DME Prior Authorization
- (800) 292-2392 (select option #7)
- DME Claim Payment
- (800) 807-1232
Please note that these lines are not operated by MedImpact.
Provider Enrollment
- Provider Services
- (877) 838-5085
- (M-F, 10:00 AM – 4:30 PM ET)
Member Services
- Member Services
- 1-800-635-2570
- (M-F, 8:00 AM – 5:00 PM ET)
Medicare Part D Support
- For Members
- (800) MEDICARE / 800-633-4227
- (24hrs/day, 7 days/week)
- For Pharmacy Professionals and Providers
- (866) 835-7595
- (M-F, 8am to 8pm)
- Official U.S. Government Site for People with Medicare
- Visit Website
FFS Provider Contact Information
Pharmacists and Physicians
-
Technical Call Center
-
(877) 403-6034
-
(24 hours per day / 7 days per week)
-
Prior Authorizations
-
(877) 403-6034
-
(8:00 AM - 7:00 PM EST / 7 days per week)
-
For general questions email: KYMFFS@medimpact.com
Kentucky Department for Medicaid Services
- Cabinet for Health and Family Services Pharmacy Policy Branch
- Visit Website
- Member Services
- 1-800-635-2570
- (M-F, 8:00 AM – 5:00 PM ET)
Provider Financial Inquiries
- Pharmacy Payment Inquiries
- Pharmacyoperationssups@medimpact.com
Provider Enrollment
- Provider Services
- (877) 838-5085
- (M-F, 10:00 AM – 4:30 PM ET)
Managed Care Contact Information
Pharmacists and Physicians
- Technical Call Center
- (800) 210-7628
- (24 hours per day / 7 days per week)
- Prior Authorizations
- (844) 336-2676
- (8:00 AM - 7:00 PM EST / 7 days per week)
- Prior Authorization Fax Line
- (858) 357-2612
- Pharmacy Paper Claims Fax Line
- (858) 549-1569
Kentucky Department for Medicaid Services
- Cabinet for Health and Family Services Pharmacy Policy Branch
- Visit Website
- Member Services
- 1-800-635-2570
- (M-F, 8:00 AM – 5:00 PM ET)
Diabetic Supply Questions
- Technical Call Center
- (800) 210-7628
- (24 hours per day / 7 days per week)
- Prior Authorizations
- (844) 336-2676
- (8:00 AM - 7:00 PM EST / 7 days per week)
- Prior Authorization Fax Line
- (858) 357-2612
Provider Financial Inquiries
- Pharmacy Payment Inquiries
- Pharmacyoperationssups@medimpact.com
DME (Durable Medical Equipment) Questions
- DME Prior Authorization
- (800) 292-2392 (select option #7)
- DME Claim Payment
- (800) 807-1232
Please note that these lines are not operated by MedImpact.
Provider Enrollment
- Provider Services
- (877) 838-5085
- (M-F, 10:00 AM – 4:30 PM ET)
Member Services
- Member Services
- 1-800-635-2570
- (M-F, 8:00 AM – 5:00 PM ET)
Medicare Part D Support
- For Members
- (800) MEDICARE / 800-633-4227
- (24hrs/day, 7 days/week)
- For Pharmacy Professionals and Providers
- (866) 835-7595
- (M-F, 8am to 8pm)
- Official U.S. Government Site for People with Medicare
- Visit Website